Guide
Tenant guide
How to request maintenance and stay in the loop.
Submit a request
- Open the app, tap Request on the dashboard (or go to /tenant-request).
- Describe the issue in your own words — the AI will polish it and route it to the right technician.
- Pick urgency: Emergency (leak, fire, no heat), High, Normal, Low.
- Tell us entry permission: may enter without me · only when I'm home · call me first.
Track progress
- Every work order has a status: New → Assigned → Accepted → On Site → In Progress → Completed → Approved.
- Open the order from your dashboard to see photos and technician notes.
Stay informed
- Announcements from management appear on your Home. Add your phone in Settings to also get SMS alerts.