AssetOS Home

Guide

Technician guide

How to run a service call from your phone, start to finish.

1 · Sign in

  1. Open the app on your phone at /auth. Sign in with the email your manager or owner added.
  2. In Settings, save your phone number so tenants and dispatch can reach you.

2 · Pick up a work order

  1. Home shows every open order across the property.
  2. Tap an order → Update status → set it to Accepted, then Traveling, then On Site, then In Progress.
  3. Tap Clock in to start tracking labor time. Clock out when you leave the unit.

3 · Document with photos

  1. Every order has three photo slots: Before · During · After.
  2. Tap the camera icon on each slot to snap a picture with your phone camera.
  3. You can add multiple photos per stage. Do not skip Before or After — that record protects you and the property.

4 · Log notes (AI assisted)

  1. Type or voice-dictate your observations in the notes box at the bottom of the order.
  2. Tap AI cleanup to have AssetOS rewrite the note as a clean, professional log entry, then Add note to save it.

5 · Wrap up

  1. Set status to Completed when the job is done. Your manager or owner will approve and close.
  2. If parts are missing, set status Waiting on Parts. If the tenant isn't home, use Waiting on Tenant.
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